We started BITLINK because managed IT kept letting small offices down.
BITLINK started in Kansas City in 2023. We'd spent years watching small businesses get poor service from managed service providers, and we were tired of it.
We saw the same pattern again and again. The sales call promised a partner. The contract locked the client in for three years. After that, every ticket went to a different technician who had never seen the office before, and the after-hours number went to voicemail. Invoices arrived with line items nobody could explain. When a client finally tried to leave, the provider was slow to hand over passwords, as if the client's own network belonged to them.
None of that is required to run good IT. It's what happens when a provider grows faster than it can care about each account.
So we built BITLINK around a few rules we don't break.
Someone answers at night
The after-hours line rings a technician, not a voicemail box or an overseas queue.
The price fits on one page
You know the monthly number before you sign, and anything extra is quoted before the work starts.
You see the same faces
A small team learns your office, your people and your quirks, and they stay on your account.
Your documentation is yours
Passwords, network maps and device lists are kept current and handed over the day you ask.
The short version
- Founded
- 2023
- Based in
- Kansas City, Missouri
- Services
- Managed IT for a flat monthly price, plus projects and one-off work
- Clients
- Professional firms, medical practices, public offices, contractors
Tell us what's broken, or what's been bugging you.
A free 15-minute call. We'll tell you what we'd do about it and roughly what it would cost. No pitch deck, no hour-long discovery meeting.
- Phone
- (540) 701-7414
- info@gobitlink.com
- Based in
- Kansas City, Missouri