IT services for small offices in Kansas City
Most clients pay a flat monthly fee for managed IT, which covers the day-to-day work of keeping an office running. We also take on projects and one-off jobs, quoted before we start.
Managed IT
One monthly price per user. Here's everything it covers.
Support
When something isn't working
- Help deskCall, email or start a remote session. You talk to a technician, not a ticket form.
- After-hours lineNights, weekends and holidays. If your server, internet or email is down, call the same number and someone answers.
- Remote sessionsMost fixes happen on screen in minutes. You can watch what we're doing and stop it at any time.
- On-site visitsFor hardware failures and anything that can't be fixed remotely, we come to your office.
Upkeep
So fewer things break
- PatchingWindows, macOS and common business software updated on a schedule we agree on, outside working hours.
- MonitoringFailing drives, full disks, failed backups and offline devices alert us, usually before you notice.
- Network upkeepFirewall firmware, Wi-Fi and switches kept current and configured on purpose.
- Yearly planningA list of what's aging out and what replacing it will cost, so hardware gets budgeted ahead of time.
Security and backup
Protection and recovery
- Endpoint protectionManaged antivirus and threat detection on every computer, watched by us.
- Email filteringSpam, phishing and malicious attachments caught before they reach anyone's inbox.
- Multi-factor sign-inTurned on for email and remote access, with patient help for the people who find it confusing.
- BackupsOff-site backups of files, email and servers. We restore real files on a schedule to prove they work.
Accounts and vendors
The calls you shouldn't have to make
- Microsoft 365 or Google WorkspaceLicenses, mailboxes, shared drives and permissions.
- Staff changesNew hires ready on day one. Same-day shutoff when someone leaves.
- Vendor callsYour internet provider, phone company, copier lease and practice software vendor. We make the call and wait on hold.
- Documentation you ownPasswords, network diagrams and a device list, kept current and handed over if you ever leave.
Projects and one-off work
Quoted before we start, whether or not you're on a monthly plan.
Computer repair and setup
Diagnosis, repairs, upgrades, and new machines set up the way your office works.
Hardware purchasing
We spec and order computers, servers and network gear at business pricing, then install them.
Network and Wi-Fi installs
Firewalls, switches, access points and cabling for new offices and coverage dead zones.
Email and file migrations
Moving to Microsoft 365 or Google Workspace, or off an old server, without losing a message.
Business phone systems
Cloud phone systems with desk phones, mobile apps and call routing set up for your office.
Security assessments
A plain-language review of where you're exposed and what to fix first, in order of risk.
Staff security training
Short sessions and simulated phishing emails, so staff learn to spot the real ones.
Backup and recovery planning
What happens if the server dies or ransomware hits, written down and tested.
Compliance groundwork
Technical controls and documentation for HIPAA, CJIS and NIST SP 800-171.
Office moves and buildouts
Planning the network, internet and equipment for a new space, then moving you in over a weekend.
Remote and hybrid work
Secure remote access, laptops and home setups for staff who work outside the office.
Printers and scanners
Setup, scan-to-folder and the printer that only works on one computer.
How pricing works
Managed IT is billed per user, per month. You get the number in writing after we've seen your office, before anything starts.
Projects and one-off jobs are quoted separately. If you ask for something the monthly plan doesn't cover, we say so and quote it first. No surprise line items at the end of the month.
Switching to BITLINK
Usually two to four weeks from the first call. Your current provider stays in place until we've taken everything over.
- Free 15-minute call
Tell us how many people and computers you have, and what's been going wrong.
- Walkthrough
We visit the office and look at the computers, network, accounts and anything your current provider left undocumented.
- Written quote
One page with the monthly price, what it covers, and anything we'd fix first.
- Takeover
We collect credentials, install monitoring and backups, and write down how everything is set up.
- First-month check-in
We go over what we found, what we fixed, and what's next.
Questions people ask on the first call
How much does managed IT cost?
We price managed IT per user, per month. The number depends on how many people and computers you have and what's already in place. We give it to you in writing after a walkthrough, before anything starts.
Do I have to sign a long contract?
No multi-year lock-ins. Ask us about terms on the first call and we'll show you the agreement before you commit to anything.
What if we already have an IT company?
That's most of our new clients. Your current provider stays in place until we've taken everything over, and we handle collecting passwords and documentation from them.
Do you do one-off jobs if we're not on a monthly plan?
Yes. Repairs, setups, office moves and projects are quoted up front. Plenty of clients start with one job and decide later.
Do you come on site?
Yes, anywhere in the Kansas City metro. Most problems get fixed remotely in minutes, and we come in for hardware, installs and anything that needs hands.
What happens after hours?
Call the same number. Nights, weekends and holidays, a technician picks up when your server, internet or email is down.
Tell us what's broken, or what's been bugging you.
A free 15-minute call. We'll tell you what we'd do about it and roughly what it would cost. No pitch deck, no hour-long discovery meeting.
- Phone
- (540) 701-7414
- info@gobitlink.com
- Based in
- Kansas City, Missouri